You play a key role in Code of Ethics enforcement

May 01, 2025

For certain types of Code of Ethics violations, you can submit an anonymous complaint. You must identify yourself to Texas REALTORS®, but the association will keep your identity confidential.

To request the ombudsman service or file a formal ethics complaint, call Texas REALTORS® at 512-480-8200.

Find additional information about the professional standards process at texasrealestate.com/ethics.

Scan this code to view an infographic of the steps and timing of the formal ethics complaint process.

The Code of Ethics distinguishes REALTORS® from licensed agents and brokers who do not join the association. All REALTORS® pledge to uphold the principles contained in this foundational document. It’s important to address situations when a member’s behavior falls short of these principles to maintain the high ideals that the REALTOR® name represents.

Code of Ethics enforcement is complaint-driven. Texas REALTORS® relies on people with first-hand knowledge of objectionable conduct to file complaints and participate in the process. In other words, if you see something, say something!

Before You File a Complaint, Speak with the Broker

As a first step, you may try contacting the person’s broker to discuss what happened. Many disputes result from misunderstandings or a lack of communication. Making a reasonable effort to communicate with the real estate professional and that person’s broker could lead to a quick resolution.

If That Doesn’t Work, Contact Texas REALTORS®

When speaking with the broker doesn’t resolve the problem, you can call the Texas REALTORS® Professional Standards Department. Texas REALTORS® processes ethics complaints throughout the state. Staff will discuss the available services such as the Ombudsman Program and formal ethics complaints.

Give the Ombudsman Program a Try

When the complainant agrees to use the Ombudsman Program, a volunteer from the Texas REALTORS® Professional Standards Committee will contact the parties involved. That ombudsman will listen to concerns, explain possible resolutions, and answer questions. Ombudsmen are experienced and knowledgeable real estate professionals and have an excellent track record of resolving disputes efficiently to the satisfaction of all parties.

File an Ethics Complaint

Some allegations of ethics violations are best handled through the formal complaint process. The dedicated staff at Texas REALTORS® will explain how to file a complaint and provide you with information on what to expect.

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The material provided here is for informational purposes only and is not intended and should not be considered as legal advice for your particular matter. You should contact your attorney to obtain advice with respect to any particular issue or problem. Applicability of the legal principles discussed in this material may differ substantially in individual situations.

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